Managing Partner, ESI Trends
As Managing Partner of ESI Trends, Fleming Ford empowers automotive retail dealerships to make data-driven decisions and execute on human capital strategies that positively impact business outcomes. A dynamic speaker and certified performance coach, Fleming weaves practical content, insightful stories, and real-world ways to engage your workforce, retain top talent, bridge generational gaps, and grow as a leader. Fleming believes dealership culture is the most paramount asset to a dealership’s financial success as we navigate today’s constant-changing digital retail environment. With 20+ years of experience coaching retail automotive leaders and HR Execs, she ignites positive transformational change with concrete ways for leaders to enhance the employee experience and drive better business outcomes.
Fleming is a licensed John Maxwell and an Objective Management Coach. She is a certified in multiple assessment & survey tools: ESI Engagement, Culture and Leadership 360 Surveys, The Omnia Behavioral Profile & Hiring System, The DISC Leadership Style Assessment, ZeroRisk Hiring System, and OutMatch Talent Assessments. Fleming has created and facilitated human capital programs to strengthen culture, improve retention and develop leadership capacity for Toyota Motor Sales, Southeast Toyota, Gulf States Toyota, BMWNA, Penske, Sonic, Group 1, Berkshire Hathaway, Lithia and MileOne. Fleming has spoken on people strategy at NADA, Automotive New Retail Forum, Digital Dealer, the Dealer HR Roundtable and Women in Automotive.
ESI Trends, a company helps dealers move to a high-performance culture, ignite leadership team capacity, and drive productivity with a highly engaged team. ESI Trends is also the leading provider of employee surveys, digital readiness surveys, Leadership 360° workforce diagnostics, and benchmarks for the automotive retail industry. ESI surveys over 35,000 dealership employees annually and compiles all the analytics for the NADA and TADA Workforce Studies. ESI is proud to have 49 of the Top 100 US Dealers to Work For as clients.